FAQ
FAST, FREE SHIPPING ON ORDERS OF $150 OR MORE
Shipping is free on all orders of $150 or more. Otherwise shipping is $5.00
How long does shipping take?
Orders shipped with standard shipping usually take 1-2 business days to arrive.
When will my order be shipped?
shipping orders require a 24 hours processing time.
How much does shipping cost?
Standard shipping is free on all orders of $150 or more, otherwise the cost is $12. Standard shipping does not include signature delivery confirmation.
No Refunds or Exchanges
When will I receive my tracking number?
You will receive a shipment confirmation email and tracking number within 24-48 hours of your order being processed.
CARE & MAINTENANCE
In order for your True Glory virgin hair to last, care of it like your own.
What’s the difference between the Brazilian, Dyed Brazilian, and Indian Collections?
See chart here.
How do I prepare my bundles for install?
To prepare your bundles for install, pre-wash and condition your bundles with high-quality shampoo and conditioning products that are Sulfate Free.
Can I dye my hair extensions?
Yes, you can dye our Brazilian and Indian Collections. Our Dyed Brazilian Collection in Blonde has been pre-bleached, making it easier to deposit color into the hair. We recommend that you allow an experienced hair care professional to color of your hair extensions.
How do I care for my hair extensions?
To properly care for your extensions you should shampoo and condition regularly, with a high-quality sulfate-free shampoo. Use a sulfate-free creamy conditioner to add moisture. Use a heat protectant when applying heat styling tools, and sleep on a satin pillowcase (or in a satin cap) to reduce breakage, tangles and thinning
How do I care for my Straight textured hair extensions?
The Straight texture is extremely low-maintenance. To avoid weighing hair down, use only a small amount of product as needed. After install and washes, flat iron the hair to give a sleek appearance.
How to care for my Body Wave textured hair extensions?
The Body Wave texture is low-maintenance. To keep your bundles light and fluffy, use only a small amount of product. To enhance the Body Wave pattern, use a spray bottle to mist hair with water before adding products. Comb hair with a wide-tooth comb while damp and scrunch the hair with your hands. Allow hair to dry to set the wave pattern.
To set waves or curls, you can use a curling iron or Flexi Rods. To straighten hair, use very little to no product. Body Wave hair straightens very easily with a flat iron.
How do I care for my Deep Wave textured hair extensions?
The Deep Wave texture requires slightly more maintenance than the Body Wave textured hair. On a daily basis, wet your hair and gently comb out your Deep Wave hair with a wide-tooth comb. To apply product, rub product in palms of hands first, then distribute product evenly throughout hair.
To enhance the Deep Wave pattern and avoid dryness or frizziness, use a spray bottle to mist hair with water before adding a creamy moisturizer. Comb hair with a wide-tooth comb while damp and scrunch the hair with your hands. Allow hair to dry to set the wave pattern.
How do I care for my Curly and Kinky Curly textured hair extensions?
The Curly and Kinky Curly textures require more care and maintenance. On a daily basis, wet your hair and gently comb out your extensions with a wide-tooth comb. Use a spray bottle to mist your hair with water followed by a creamy moisturizer to help avoid dryness or frizziness. You can use more products on your Curly and Kinky Curly textured hair than other textures without having the appearance the hair is weighed down.
Comb hair into desired style using a wide-tooth comb and let wave pattern dry to set. After wave pattern has set, you can finger-comb your hair gently to add volume or brush to add afro-like volume.
How do I straighten my Deep Wave and Curly-textured hair extensions?
Deep Wave- and Curly- textured hair straightens with a flat iron into a coarser texture than the Body Wave.
Start by shampooing and conditioning the hair with a high-quality sulfate-free shampoo to make sure hair is not weighed down by product that can prevent sleek straightening. Make sure your natural hair underneath your extensions is completely dry.
Next, part hair into four sections to ensure all hair gets the heat it needs to straighten. Lightly mist your palm with a light heat-protectant product, and then apply to the hair in each section. We recommend using a blow drier with a comb attachment followed by a padded brush, to loosen the wave pattern before applying heat from a flat iron.
Take a small sub-section of hair and use a ceramic flat iron to grip hair firmly. Start at the root, and move slowly until you reach the end. If required, do a second pass until hair is straight and sleek. Repeat until all your hair is straightened. Then style as desired!